Refund and Exchange Policy
1. Exchange within 24 Hours :
- Within the initial 24 hours of purchase, customers may request exchanges for unused products acquired from our online store, provided they present a valid original receipt.
- Please note that exchanges cannot be processed beyond the initial 24 hours following the delivery of the product.
2. Refunds :
- We offer a streamlined and hassle-free return option within a three-day window from the date of purchase.
- To be eligible for a refund, the returned product must be in an unused and original condition
- It is important to note that sale items are exempt from refund.
- You can request a return and receive a full refund within the first 3 days of purchase under two conditions:
- If the item received is significantly different from the description and has undisclosed major damages.
- If the item is proven to be inauthentic, provided that the customer provides valid proof.
3. Process for Exchange and Refund :
For detailed guidance and to initiate the exchange or refund process, customers are encouraged to visit our official website.
4. Original Receipt Required :
To facilitate the processing of exchanges and refunds, a valid original receipt must be presented.
5. Hassle-Free Return (within 3 Days) :
Our customers are entitled to a seamless return process within a threeday timeframe from the date of purchase, with a full refund as the outcome.
6. Communications via Electronic Means :
- Customers possess the ability to cancel or make modifications to their orders up until the point when said orders are designated as “Processed” in our online order monitoring system.
- For orders that have already undergone processing, we kindly request that customers await their arrival and then follow our designated returns procedure.
7. Cancellation :
- It is important to understand that utilization of the website does not confer any intellectual property rights to users.
- Unauthorized reproduction or distribution of content is strictly prohibited.
8. Rights to Intellectual Property :
- It is important to understand that utilization of the website does not confer any intellectual property rights to users
- Unauthorized reproduction or distribution of content is strictly prohibited.
9. Content :
- It is important to understand that utilization of the website does not confer any intellectual property rights to users
- Unauthorized reproduction or distribution of content is strictly prohibited.
10. Content Created by Users :
- Users are held responsible for the content they generate.
- We retain the right to employ user-generated content for various purposes, including republication.
11. Third-Party Sites :
Our website may feature links to third-party websites and resources. Please be advised that we bear no responsibility for the content, accuracy, or availability of these external sites.
12. Descriptions :
13. Liability :
- The company holds no liability for any damages incurred by your computer, telecommunications equipment, or other
property as a result of accessing our website, using it, or downloading its content. - The aforementioned limitations of liability are in addition to any other constraints as specified in this policy.
14. Indemnity :
15. Complete Agreement :
It is imperative to recognize that these website terms represent the sole and definitive agreement governing your use of our website and any purchases made through it.
16. No Agency :
Nothing contained within these terms should be construed as establishing any form of agency, partnership, or joint venture between us.
17. No Waiver :
Delays or omissions in exercising rights or remedies under these terms shall not constitute a waiver of those rights or remedies.
18. Illegality :
In the event that any term within these terms is deemed invalid or unenforceable, the remainder of the terms or relevant portions thereof shall remain fully enforceable.
19. Copyright and Trademark :
20. Warranties Exclusions :
We disclaim any representation or warranty pertaining to the proper functioning of the website, its fitness for use, or its error-free and uninterrupted operation
21. Language :
These website terms are available in both English and Arabic. In the event of discrepancies, the English text shall take precedence.
22. Disputes and Governing Law :
