Privacy and Cookie Policy

Who we are
Ilan Watches is operated by ILAN Gold & Jewellery Trading L.L.C, Hind Plaza, Shop 5A/27, Dubai Gold District, Dubai, United Arab Emirates. Email: contact@ilanwatches.ae, phone: +971 4 239 4190.

What data we collect

• Contact and enquiry forms, including “Sell Your Watch”: your name, email, phone number, details and photos of your watch.
• Reservations and orders: your name, delivery address, email and phone number.
• WhatsApp, phone and email: the information you choose to share with us.
• Customer account (optional): your login details and order history.

How we use your data
To answer your enquiries, prepare offers for your watch, process reservations, arrange payment and delivery, verify orders and prevent fraud, meet legal obligations, and improve our website and advertising.

Cookies and tracking

• Essential cookies make the website work, for example for the cart, the currency switch and the login.
• Google Analytics 4 (via Google Tag Manager) shows us how visitors use the website, for example which pages are viewed and whether a contact button is clicked.
• The Meta Pixel (Facebook/Instagram) measures the results of our ads and helps us show relevant ads to people who have visited our website.
• Google and Meta may process this data on their own servers, also outside the UAE. You can block or delete cookies in your browser settings at any time, use the Google Analytics opt-out browser add-on, and manage your ad preferences in your Facebook or Instagram settings.

Who we share data with
Only with service providers who help us run our business: couriers, payment providers, IT and hosting services, Google and Meta as described above, and authorities where the law requires it. We never sell your personal data.

How long we keep your data
As long as needed for the purposes above and as long as the law requires, for example for accounting and anti-money-laundering records.

Your rights
You can ask us at any time for access to your personal data, or ask us to correct or delete it, by writing to contact@ilanwatches.ae.

Security
We use appropriate technical and organisational measures to protect your data.

Changes
We may update this policy. The current version is always on this page. Last updated: 28 September 2026.